Any purchase will be considered as an order as soon as the full payment is received. 

Our standard delivery time is 15-21 days. This delivery time assumes normal working conditions and can be longer in case of unforeseen circumstances. You shall be notified in case of any changes in the delivery ETA. 

For logistics and insurance purposes, our team will reach out to request an Identity proof of person/s who will be likely to receive the parcel. Our logistics company will hand over the parcel only to these specified person/s.

We ship through luxury logistics services and all our shipments are insured. As soon as your order is dispatched, our team will reach out to you through whatsapp and/or email to update you the with the tracking link of the shipment. In the case of any shipping related query, you can get in touch with us on 9891711123 or email us on mail@therubylounge.com and we would gladly assist you.